Abstract:
About 1.8 billion people in the world today are aged between 10 and 24years.
The youth have unique needs that must be addressed. Youth friendly health
services are able to effectively attract young people, meet their needs
comfortably and responsively and succeed in retaining young clients for
continuing care, as they meet their expectations and improve their health. Some
of the reproductive health challenges faced by the young people include STIs,
HIV/AIDS, unplanned pregnancies, unsafe abortion, female genital mutilation,
drug abuse and sexual violence. The study was conducted for 4 months at
Mbagathi County referral hospital and Mama Lucy Kibaki Hospital. Four
hundred and twenty-two youth were sampled and one service provider in each
health facility was the key informant. The broad objective was to assess
characteristics, knowledge, attitude, practices, experiences and factors associated
with youth friendly health services in selected health facilities in Nairobi County
The study employed a convergent parallel mixed method study design. Data was
collected from the youth using structured questionnaires and in-depth interviews
With service providers. Data was analyzed using SPSS version 20 with p ≤ 0.05
and thematic translation for qualitative data. Results revealed that, majority of
the youth were aged 20-24 years (62.3%) with ages 10-14 years being 7.8%.
Facility characteristics like convenient location, privacy and confidentiality at the
clinics needed improvement to meet World Health Organization standards,
except for Comprehensive Care Clinics (CCC). Youth have low knowledge of
youth friendly health services (33.9%). Youth friendly health services were
embedded in existing and readily available services at the facilities. The
outpatient department had more first-time visits by youth in contrast to CCC and
MCH, which had repeat visits. Service providers were reported to be respectful
and friendly. Youth experienced comfortable sitting space, convenient working
hours and short waiting time, these enhanced utilization of youth services. While
experiences like lack of information, long waiting time, staff attitude and lack of
funds were a hindrance to service utilization. Service provider experiences like
poor training, inadequate space, shortage of staff, attitude by youth and long
working hours were a hindrance to service provision. In conclusion, youth
friendly service facility characteristics advocated by the World Health
Organization were not adhered to. The recommendation is that youth friendly
health services should be introduced or integrated into existing health services to
increase availability. Facilities should be improved to meet the World Health
Organization standards for youth friendliness, and health personnel should be
well trained in youth services and collaboration by different agencies is
paramount.